Mino Privacy Policy

At Mino, we take your privacy seriously and are committed to protecting the personal data you share with us. This Mino Privacy Policy explains what information we collect when you use Mino Casino, how we use it, and the choices you have regarding your data. By registering an account, using Mino casino online, or otherwise accessing our services, you agree to the practices described below.

Mino Casino is operated by GBL Solutions N.V., a company registered in the Republic of Cyprus with its principal place of business in Nicosia. Our gambling services are provided by our parent company, registered in Curaçao and licensed under an eGaming licence issued, authorised and regulated by the Curaçao Gaming Control Board (certificate OGL/2024/589/0556). We process personal data in accordance with applicable data protection laws in the jurisdictions where we operate.

Information We Collect

We collect several categories of information to provide, verify, and improve our services. Some data is collected directly from you, while other information is gathered automatically as you interact with the Mino casino app or website.

Information You Provide to Us

• We collect your full name, date of birth, address, and contact details when you register for an account
• We request identity verification documents, such as a passport or driver's licence, to confirm your age and identity
• We collect payment details, including bank account or card information, when you make deposits or request withdrawals
• We store communications you send us through LiveChat, email, or our support channels
• We may collect information you submit if you enter a Mino casino promo code or claim a Mino casino no deposit bonus code

Information We Collect Automatically

• We log your IP address, device type, browser version, and operating system whenever you access Mino casino login pages or our platform
• We record your gameplay activity, including games played, bets placed, and time spent on our services
• We use cookies and similar technologies to recognise your device and improve your browsing experience
• We track your interaction with promotional emails and marketing materials

How We Use Your Information

We use the information we collect for legitimate business purposes, including operating and improving Mino casino online, preventing fraud, and complying with our legal and regulatory obligations. Specifically, we use your data to:

• Verify your identity and age before allowing you to deposit, withdraw, or play
• Process transactions and manage your account balance securely
• Provide customer support through email, LiveChat, and our FAQ resources
• Personalise your experience, including tailored Mino casino bonus offers and loyalty rewards
• Detect and prevent fraudulent activity, money laundering, and underage gambling
• Send you promotional communications, where you have consented to receive them
• Comply with our licensing obligations under Curaçao gaming regulations

Cookies and Tracking Technologies

We use cookies to operate Mino Casino effectively, remember your preferences, and analyse how our services are used. Cookies also help us recognise returning players and streamline access when you use Mino casino login. You can manage or disable cookies through your browser settings, though doing so may affect certain features of our platform, including the desktop, mobile, and installable Mino casino app versions.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties where necessary to operate our business, including:

• Payment providers, such as Zimpler, MiFinity, and banking partners, to process deposits and withdrawals
• Identity verification and KYC service providers to confirm your age and identity
• Regulatory authorities, including the Curaçao Gaming Control Board, where legally required
• Game providers and platform partners who support the delivery of our 18,000+ games
• Fraud prevention and cybersecurity partners who help us protect your account
• Law enforcement agencies, where disclosure is required by law or court order

Any third parties we work with are contractually required to protect your data and use it only for the purposes we specify.

Data Security

We implement technical and organisational measures designed to protect your personal information from unauthorised access, loss, or misuse. Our security practices include encryption of sensitive data, restricted access controls, and regular monitoring of our systems. While we take reasonable steps to safeguard your information, no system is entirely immune to risk, and we encourage you to use strong, unique passwords when accessing your account through the Mino casino login page.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal, regulatory, and accounting obligations. Where you close your account, we may still retain certain records for a period required by applicable anti-money laundering regulations or licensing conditions.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding the personal data we hold about you. These rights may include:

• The right to request access to the personal data we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your data, subject to our legal retention obligations
• The right to object to or restrict certain types of processing
• The right to withdraw consent for marketing communications at any time
• The right to lodge a complaint with a relevant data protection authority

If you wish to exercise any of these rights, you can contact our support team at support@Mino Casino.com. For matters relating to identity verification or KYC documents, please write to kyc@Mino Casino.com.

Marketing Communications

We may send you information about promotions, loyalty rewards, and new features related to our Mino casino bonus programmes, provided you have opted in to receive such communications. You can unsubscribe from marketing emails at any time by following the link included in each message or by contacting our support team directly.

Our services are not available to residents of certain restricted countries, and we do not knowingly collect personal data from individuals residing in jurisdictions where our services are prohibited. If we determine that an account has been created from a restricted location, we reserve the right to suspend the account and take appropriate action in accordance with our terms.

Children's Privacy

Our services are intended only for individuals who have reached the legal gambling age in their jurisdiction. We do not knowingly collect personal information from minors, and we take steps to verify age during our registration and KYC process.

Changes to This Privacy Policy

We may update this Mino Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons. Any updates will be posted on this page, and we encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions about this policy or how we handle your personal data, please reach out to our support team via LiveChat, available 24/7, or by email at support@Mino Casino.com. We are here to address any concerns you may have about your privacy while enjoying Mino casino reviews, promotions, and gameplay.